Effective Date: 01/10/2023

1. Returns and Exchanges At Sahara Tents & Camping Supplies, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and exchanges subject to the terms and conditions outlined below.

2. Eligibility for Returns and Exchanges

  • Products must be in their original condition, unused, and in their original packaging.
  • Returns or exchanges must be requested within seven days from the date of purchase.

3. Non-Returnable and Non-Exchangeable Items The following items are not eligible for return or exchange:

  •  e.g., perishable goods, personalized items.

4. Return Process To initiate a return or exchange, please follow these steps:

  • Contact our customer service at info@saharabhr.com to request a Return Authorization (RA) number.
  • Package the item(s) securely, including a copy of the packing slip or order confirmation.
  • Write the RA number on the outside of the package.
  • Send the package to the address provided by our customer service.

5. Refunds

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds may take up to 7-10 business days to process after we receive the returned item.

6. Exchanges

  • Exchanges will be processed upon receipt and inspection of the returned item.
  • If the replacement item is of a higher value, the difference must be paid. If of lower value, a refund will be issued for the difference.

7. Shipping Costs

  • Shipping costs are non-refundable, except in cases where we have shipped the wrong item or a defective product.
  • Customers are responsible for return shipping costs unless otherwise specified by customer service.

8. Damaged or Defective Items If you receive a damaged or defective product, please contact our customer service within 1-3 days of receipt. We will provide instructions on how to proceed.

9. Changes to this Return Policy

  • We may update this return policy to reflect changes in our practices or for legal compliance. Any changes will be posted on our website.

10. Contact Information

  • For questions or concerns related to returns, please contact our customer service at info@saharabhr.com or +973 38999566.

11. Governing Law – This return policy is governed by the laws of the Kingdom of Bahain.